Home Finance How to Change State Pension Address in the UK?

How to Change State Pension Address in the UK?

Welcome to our blog post on how to change your State Pension address in the UK! Moving can be an exciting yet overwhelming experience, and it’s important not to overlook the crucial task of updating your pension address. Whether you’ve relocated for a new job opportunity or simply decided on a change of scenery, ensuring that your State Pension details are up-to-date is essential for smooth communication and timely payments.

In this comprehensive guide, we’ll walk you through why changing your State Pension address is important, when to update it, what documents you need, and three convenient methods for making the address change.

Why is Changing Your State Pension Address Important?

Why is Changing Your State Pension Address Important

Ensuring the accuracy of your State Pension address is paramount for a seamless and trouble-free experience. There are multiple solid reasons for people to change their address with the Pension Service as soon as possible.

  1. Timely and Complete Payments: One of the primary reasons for updating your State Pension address is to guarantee the timely and full receipt of your payments. The Pension Service relies on your address to dispatch crucial communications concerning your State Pension. This includes vital notifications such as your annual statement and payment details. Failure to update your address might result in missed information or, in severe cases, suspension of your payments.
  2. Fraud Prevention: Maintaining an accurate address with the Pension Service serves as a significant defence against potential fraud. Your address is a crucial element in identity verification processes. If your address needs to be updated or updated, it may be simpler for scammers to pretend to be you and steal your State Pension funds.
  3. Access to Additional Benefits: Your State Pension address isn’t limited to pension-related correspondence. It is also used to assess your eligibility for various other benefits, including Pension Credit and the Winter Fuel Payment. Should your address be inaccurate, there’s a risk of missing out on these additional benefits, which can substantially impact your financial well-being.

When Should You Update Your Address?

In the UK, changing your State Pension address is an important step that, depending on the situation, should be done right away. It’s crucial to make sure your pension payments arrive smoothly and continuously, guard against any fraud, and keep your access to other benefits that qualify. Here are some instances in which you should consider updating your address:

  • Change of Address within the UK: If you move to a new address within the United Kingdom, it’s imperative to update your State Pension address without delay. This helps ensure that your pension payments continue to be delivered to the correct location.
  • Permanent Relocation Abroad: If you decide to move abroad permanently, you must notify the relevant authorities. Updating your State Pension address with the International Pension Centre is necessary to ensure that your pension payments are sent to your new international location.
  • Temporary Residence in a Care Home: Even if your stay in a residential care home is temporary, updating your State Pension address is essential. This action guarantees that you receive your pension payments without any disruptions during your stay.
  • Changes in Marital or Civil Partnership Status: Significant life events such as marriage, forming a civil partnership, divorce, or dissolution of a civil partnership require an address update. This is essential to reflect any name or status changes in your pension records.
  • Bereavement: In the unfortunate event of losing your spouse or civil partner, or if your civil partner passes away, updating your State Pension address is important to ensure the pension system correctly records your circumstances.
  • Legal Custody or Imprisonment: In situations where you find yourself going to prison or being held in legal custody, updating your address remains important. It allows for the proper handling of your pension payments and related matters.

How to Change State Pension Address in the UK?

How to Change State Pension Address in the UK

Changing your state pension address in the UK is a simple process that can be done online, by phone, or in person. It’s important to keep your address updated to ensure you receive all correspondence related to your state pension. Here’s a step-by-step guide on how to change your state pension address.

Online Address Change

Changing your State Pension address online in the UK is a straightforward process thanks to the government’s Change of Address service. To ensure a smooth experience, gather your National Insurance number, date of birth, current address, and new address before initiating the process.

Here’s how you can change your address using the online service:

  • Log in to the Change of Address service: Visit the government’s official website and log in using your credentials.
  • Select the services to update: Choose the services for which you need to update your address, including Income Tax, National Insurance, State Pension, tax credits, and Child Benefit.
  • Enter your current and new address: Carefully input your current address and the new address where you want your correspondence to be sent.
  • Review and submit your changes: Double-check all the information you entered to ensure accuracy. Once you are confident that the details are correct, click ‘Submit.’
  • Confirmation email: Your changes will be processed within 24 hours. After the processing is complete, you will receive a confirmation email verifying the changes made.

Additional Tips for a Smooth Experience:

  • Prepare required information: Have all necessary details, such as your National Insurance number and both the current and new addresses, ready before you start the process.
  • Accuracy is crucial: Be cautious while entering your new address. Even a minor mistake can cause delays in your payments.
  • Review before submitting: Take a moment to carefully review all the changes you have made before clicking ‘Submit’ to avoid any errors.

If you encounter any difficulties or have questions while using the Change of Address service, don’t hesitate to reach out to the Pension Service for assistance.

Important Note for Permanent Moves Abroad: If you are relocating abroad permanently, it’s essential to contact the International Pension Centre to update your address for your State Pension. This can be done conveniently online, over the phone, or via post.

It’s crucial that you update your State Pension address so that you can get crucial payments and correspondences on time. By following these steps and tips, you can make the process quick and hassle-free.

Address Change by Phone

Address Change by Phone

You can quickly alter your State Pension address over the phone if you live in the UK. Follow these simple steps to update your information:

  1. Dial the Pension Service Helpline: 0800 731 0469

Give a call to the Pension Service helpline at 0800 731 0469. Be prepared to provide the some following information:

  • Your National Insurance Number: This unique identifier is crucial for verifying your identity
  • Your Date of Birth: Confirm your date of birth for further verification
  • Your Current Address: Provide your current residential address
  • Your New Address: Clearly state your new address, ensuring all details are accurate
  1. Verification Process

During the call, the operator will verify your identity using the information you provide. This step is essential to maintain the security of your personal data.

  1. Confirmation Letter

Once your identity is verified, your new address will be updated in the State Pension records. You can expect to receive a confirmation letter in the post within a few days, ensuring that the change has been successfully processed.

Important Note: Moving Abroad Permanently

If you’re relocating abroad permanently, it’s vital to contact the International Pension Centre to update your State Pension address.

Postal Address Change

To change your State Pension address in the UK by post, you will need to fill out a Change of Address form. You can download the form from the government website or request a copy by calling the Pension Service on 0800 731 0469.

Once you have completed the form, you will need to send it to the following address:

The Pension Service
PO Box 123
Newcastle upon Tyne
NE98 1HN

Please note that you don’t need to provide any documents with your form.

Once the Pension Service has received your form, they will update your address and send you a confirmation letter. It may take up to two weeks for your address to be updated.

If you are moving abroad permanently, you will need to contact the International Pension Centre to change your address.

To change your address by post with the International Pension Centre:

Write a letter to the International Pension Centre at the following address:

International Pension Centre
The DWP PO Box 16704
Newcastle upon Tyne
NE98 1YP

  • In your letter, include full name, National Insurance number, date of birth, current address and new address
  • Sign and date your letter
  • Post your letter to the International Pension Centre

What Happens After the Address Change?

What Happens After the Address Change

You may be confident that the procedure is not too complicated if you choose to modify your State Pension address in the United Kingdom. After you have fulfilled all the requirements, the Pension Service takes over. They promptly update your new address on their records, ensuring that your pension payments continue to reach you in a timely manner and in the correct amount. To put your mind at ease, you can expect a confirmation letter from the Pension Service confirming the successful change within a span of two weeks.

For those of you planning a permanent move abroad, the International Pension Centre takes charge. Upon receiving your updated address details, they swiftly update their records and generate a new payment schedule tailored to your new location. You can anticipate this updated payment schedule arriving at your doorstep within four weeks.

Once your new address has been legally entered in their system, you will receive all future correspondence from the Pension Service or the International Pension Centre at this address. This encompasses a wide array of communications, ranging from your annual statements to payment notifications and any other crucial information you might need regarding your pension.

However, it’s essential to keep in mind that there might be a slight delay in receiving your payments right after the address change. This delay occurs because the Pension Service or the International Pension Centre needs some time to update their records and process your new payment information accurately. Despite this, you can expect your payments to be back on track within two weeks of your address being successfully updated.


In conclusion, changing your state pension address in the UK is a simple and important task that can ensure you continue to receive your benefits without any interruptions. By following the steps outlined above, you can easily update your information and stay connected with the Department for Work and Pensions. Don’t delay in making this change if you have moved or plan on moving soon; it’s a small but crucial step towards securing your financial future during retirement.


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