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How to Check if Viagogo Tickets are Valid?

Are you a concert enthusiast eagerly awaiting the next big event? Or perhaps a sports fanatic gearing up for the match of the season? Whatever your passion may be, scoring tickets via platforms like Viagogo can be both thrilling and nerve-wracking. The last thing you want is to show up at the venue only to find out that your tickets are invalid! In this guide, we’ll walk you through essential steps on how to check if Viagogo tickets are valid, ensuring peace of mind and an unforgettable experience. Let’s dive in!

Why Ensuring Ticket Validity is Essential?

Why Ensuring Ticket Validity is Essential?

Ensuring ticket validity is essential for several reasons:

  1. Avoid Scams: Checking ticket validity helps you avoid falling victim to ticket scams where fraudulent sellers may sell fake or invalid tickets, resulting in loss of money and missing out on the event.
  2. Entry Guarantee: Valid tickets ensure that you can gain entry to the event smoothly without any issues at the ticket gate. Invalid tickets may lead to denial of entry, causing disappointment and inconvenience.
  3. Protect Your Investment: Verifying ticket validity safeguards your investment in the event tickets. Authentic tickets give you peace of mind that your purchase is genuine and that you can enjoy the event as planned.
  4. Legal Issues: In some cases, using or attempting to use invalid tickets may have legal implications, such as being denied entry to the event or facing consequences for possessing counterfeit tickets.
  5. Assurance of Quality: Valid tickets obtained through official sources ensure that you receive the quality experience, seating, and amenities you paid for, enhancing your overall event enjoyment.

By taking the necessary steps to verify ticket validity, you protect yourself from potential risks and ensure a smooth and enjoyable event experience.

How to Check if Viagogo Tickets are Valid?

To check if Viagogo tickets are valid, follow these steps:

  1. Check the Seller: Verify the identity of the seller by looking for any reviews or ratings on Viagogo or other ticket-selling platforms. A reputable seller is more likely to have authentic tickets.
  2. Compare Tickets: Compare the tickets you receive with sample images from official sources or the event website. Look for any discrepancies in the design, venue information, date, or seating details.
  3. Verify Ticket Numbers: Some events provide a way to verify ticket authenticity by checking the unique ticket numbers with the event organiser or their official ticketing partner.
  4. Contact Customer Support: If you have doubts about the validity of your tickets, reach out to Viagogo’s customer support for assistance. They can help you confirm the authenticity of your purchase.
  5. Use secure payment methods: When purchasing tickets, use secure payment methods like credit cards or payment platforms that offer buyer protection. This can help you in case the tickets turn out to be invalid.

Remember to always be cautious when buying tickets from third-party sellers and ensure you are protected in case of any issues with the validity of the tickets.

Understand the Viagogo Guarantee

When purchasing tickets from Viagogo, it’s important to familiarise yourself with the Viagogo Guarantee. This guarantee offers reassurance to buyers that their tickets are authentic and will be delivered on time for the event. Understanding this guarantee can provide peace of mind, knowing that you have options in case something goes wrong.

The Viagogo Guarantee ensures that you will receive valid tickets or get your money back if any issues arise with your purchase. It serves as a safety net for buyers, offering protection against fraudulent sellers or ticket scams. By being aware of this guarantee, you can trust in the legitimacy of your transaction and feel confident about your ticket purchase.

Contact the Venue or Organiser Directly

Ensuring the validity of Viagogo tickets, reaching out directly to the venue or event organiser can provide you with valuable information. This direct communication allows you to verify if the tickets being sold match their records and are indeed authentic.

Contacting the venue or organiser also gives you the opportunity to confirm important details such as seat numbers, entry requirements, and any special instructions for ticket holders. In case there are any discrepancies or red flags regarding your tickets, they can guide you on what steps to take next.

Examine Ticket Details

When checking the validity of Viagogo tickets, examining the ticket details is crucial. Start by reviewing the date, time, and location of the event to ensure they match your expectations. Pay attention to any specific seating or section information provided on the ticket.

Verify that the ticket includes all necessary barcodes or QR codes required for entry. Check if there are any special instructions from the organiser regarding ticket presentation or additional identification needed at the venue.

Look for any spelling errors or discrepancies in names and event details, as these can be red flags for counterfeit tickets. Compare the information on your ticket with official sources such as the venue’s website or box office to confirm its authenticity.

Price Comparisons

When checking the validity of Viagogo tickets, price comparisons can be a helpful indicator. Start by researching the average ticket prices for the event or show you are interested in attending. If you notice that the ticket being offered on Viagogo is significantly lower than what other platforms or official sellers are charging, it could be a red flag.

Keep in mind that if a deal seems too good to be true, it likely is. Scammers often lure buyers with unrealistically low prices to trick them into purchasing fake tickets. On the other hand, extremely high prices compared to market rates can also be suspicious and may indicate inflated resale values.

By comparing prices across different platforms and sellers, you can get a better understanding of the fair market value for tickets to your desired event. This information can help you make an informed decision when evaluating the legitimacy of Viagogo tickets before making a purchase.

Check Reviews and Feedback

When verifying the validity of Viagogo tickets, checking reviews and feedback from other buyers can provide valuable insights. Take the time to read through comments left by previous customers who have purchased tickets through Viagogo. Look for any patterns or recurring issues that may indicate potential red flags.

Positive reviews can help build confidence in the legitimacy of the tickets you are considering purchasing. Conversely, negative reviews highlighting problems with ticket authenticity or seller reliability should not be ignored.

Pay attention to details such as delivery methods, seating locations, and overall customer satisfaction levels mentioned in the reviews. If multiple reviewers express concerns about similar issues, it’s wise to proceed with caution and possibly explore alternative ticket sources.

What to Do if Your Viagogo Ticket is Invalid?

What to Do if Your Viagogo Ticket is Invalid?

Discovering that your Viagogo ticket is invalid can be disappointing and frustrating, but there are steps you can take to address the situation. Remain calm and gather all relevant information regarding the purchase of the ticket. Contact Viagogo customer support immediately to report the issue and inquire about potential solutions. Provide them with any evidence or documentation supporting your claim of invalidity.

If Viagogo is unable to resolve the matter satisfactorily, consider reaching out to your bank or credit card company to dispute the transaction. Keep records of all communication and transactions related to the ticket purchase for reference. Additionally, explore alternative options for obtaining valid tickets through official channels or reputable resellers.

What to Do if Your Viagogo Tickets Are Suspicious?

If you find that your Viagogo tickets seem suspicious, don’t panic. Your first step should be to carefully examine the details on the ticket. Look for any discrepancies or signs of fraud, such as misspelt names, incorrect event information, or unusual formatting.

Next, reach out to Viagogo customer support immediately. Share your concerns and provide them with all the relevant information about your purchase. They may be able to clarify any doubts or assist in verifying the validity of your tickets.


In the digital age, where online ticket purchasing has become commonplace, it is crucial to ensure the validity of tickets bought from platforms like Viagogo. By following the steps outlined in this blog post on how to check if Viagogo tickets are valid, you can safeguard yourself against potential scams and disappointments.

Remember to always prioritise safety and authenticity when buying event tickets online. Take the time to verify your ticket’s validity through methods such as contacting the venue or organiser directly, examining ticket details, comparing prices, and checking reviews and feedback. If you encounter an invalid or suspicious Viagogo ticket, take swift action by reaching out to customer support for assistance.


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